Every item we make is custom. Here is how returns, replacements and shipping work.
Made-to-order items
Because each order is printed or decorated specifically for your business, we cannot accept returns or exchanges for change of mind, wrong size ordered, or errors in a design you approved.
If something is wrong with your order
We will reprint or replace, or refund where a replacement is not possible, if your order arrives:
- with a manufacturing or print defect,
- damaged in transit, or
- not matching your approved design or the quantities and sizes you ordered.
Tell us within 7 days of delivery through the form on our homepage, include your order details and clear photos of the problem, and we will make it right.
Sizing
Please check the size guidance before ordering. We are happy to help you choose sizes for your crew when you request your design.
Shipping
- Orders of $200 or more ship free.
- Delivery usually takes 15 to 20 days after you approve your design and pay the deposit, depending on your order.
- Every order ships on its own by express courier to your door. The delivery fee for orders under $200 is shown on your quote before you pay.
- Orders ship from outside the United States. Any import duties, taxes or customs fees that apply are paid by the customer.
- You will receive tracking details once your order ships.
Cancellations
You can cancel before you approve your design at no cost. After approval and deposit, production begins, so deposits are not refundable once production has started.